We are sorry that you are experiencing problems with your Big Boyz product and understand how frustrating this must be for you. Please review the two warranty claim options below to determine your preferred submittal process.

Option 1: Warranty Claim Procedure for Advance Fulfillment (quickest process)

Based on your report to the NewLeaf customer service team, the issue you are experiencing with your Big Boyz product may be covered under Big Boyz's manufacturer warranty. Please note that your troubleshooting efforts were conducted with our help over the phone, but only a physical review of the unit by the manufacturer, BigBoyz, can determine whether a product replacement is covered by their warranty.

If you opt for this "Big Boyz Warranty Claim for Advance Fulfillment" option, an "Advance Fulfillment Order" will generated and shipped to you immediately. Choosing this warranty claim option assumes that the issue you have reported is covered under Big Boyz's manufacturer warranty pending a physical review of the product. It is important to know that choosing this warranty claim option assumes that the issue you have reported is covered under Big Boyz's manufacturer warranty pending a physical review of the product. The BigBoyz replacement will be shipped to you in advance of Big Boyz's physical review of your current item. A credit card is required to complete this Advance Fulfillment option, which will be entered as a new order in the amount shown based on the model selected in Step 1 above. IMPORTANT: A payment will NOT be processed to your card pending the manufacturer's physical review. If Big Boyz's physical review confirms that your issue is covered under warranty, the order amount balance will be changed to $0.00, and no payment will be processed.

By clicking "Add to Cart" and completing this BigBoyz Warranty Claim for Advance Fulfillment Order, you agree to:

1.) Return the unit for which you have reported experiencing an issue to BigBoyz within 7 business days of the arrival of your Advance Fulfillment replacement. Failure to ship the original unit within the allotted time will result in the Advance Fulfillment Order amount being processed to your credit card. IMPORTANT: Credit card numbers sometimes change or are canceled. You are still responsible for this charge via an alternative method of payment if we are unable to process payment to the credit card provided for this order.

2.) In the event that BigBoyz's physical review determines that: a.) your original Big Boyz unit is not covered under the warranty due to product misuse or damage (Overuse not associated with its original shipping, or for other reasons identified by Big Boyz to be unrelated to the manufacture of the product; you grant NewLeaf Home Medical permission to process the Advance Fulfillment "order" amount to your credit card. In this event, you will have the option of having the original unit returned to you "as is," or receive a quote for repairs. Return shipping cost will be the responsibility of the customer. IMPORTANT: The Advance Fulfillment replacement unit you receive will not be eligible for return if it has been used.

Option 2: Standard Warranty Claim Inspection Procedure (slightly longer process)

The "Standard Warranty Claim Inspection Procedure" does not require a credit card. Please see the steps below regarding this option:

1.) Your unit will need to be shipped to the manufacturer for immediate inspection. If the physical review confirms that your issue is covered under warranty, your a new motor replacement issued at no cost to you. IMPORTANT: Responsibility for making arrangements for an alternate sleeping option if required while the warranty inspection is being conducted and outcome resolved is the responsibility of the customer. This process may take 15 to 20 business days to complete once the item has been received by the manufacturer.

2.) If the manufacturer's review determines that your Big Boyz Motor is not covered under their warranty due to product misuse, damage, or for other reasons unrelated to the manufacture of the product, the customer will need to purchase a part, as these motors are not repairable.

3.) To proceed with this "Standard Warranty Claim Inspection Procedure," you will need to call NewLeaf customer service at 888.739.4330 to request a Return Authorization for Warranty Inspection and return instructions. When you call, please be ready to provide the following information about the BigBoyz product reported to be experiencing issues:

PRODUCT NAME/MODEL

SERIAL NUMBER

CUSTOMER NAME

RETURN ADDRESS

Once a Return Authorization number has been generated, our customer service team will provide return shipping instructions to have your unit inspected by BigBoyz. Cost of shipping your unit to BigBoyz for inspection are your responsibility. Exception: In some cases, such as when the issue is classified by BigBoyz certain to be covered under the manufacturer's warranty, a pre-paid return label may be issued for use to return the unit for inspection.

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